Refund Policy
Refund Policy
We offer a 30-day money-back guarantee on your first NYDRATION order. You have 30 days after receiving your item to request a return.
What's Eligible:
- First-time orders only
- One unopened package per customer
- Package seal must be intact
- Must include proof of purchase
What's Not Eligible:
- Opened or used products
- Subscription refill orders (due to discount pricing)
- Resale purchases
- Orders refused at delivery
- Damaged packages due to mishandling
Return Process:
- Contact us within 30 days of delivery
- Return shipping costs are your responsibility
- Refund processed within 5-7 business days after we receive the return
Order Processing: Orders may take up to 2 business days to process before shipping.
Damages and Issues Inspect your order immediately upon delivery. Contact us right away if items are defective, damaged, or incorrect so we can resolve the issue.
Special Circumstances
- EU Customers: 14-day cooling off period applies regardless of above terms
- Chargebacks: Filing a chargeback voids refund eligibility
- Free Gifts: Limited to one per customer
Questions? Contact us at info@nydration.com for any refund-related inquiries.